Information & Communication Technologies

ICT Support & Managed Services 

Titan ICT’s tailored support and managed services provide end-to-end management of our clients’ ICT networks, offering 24/7 proactive monitoring and predictive maintenance while ensuring optimisation, enhanced performance and reliability of telecommunications network infrastructure.

Sector Expertise:

Mining & Resources

Energy

Utilities

OPTIMISE ICT TECHNOLOGY MANAGEMENT

HARNESS THE POWER OF AI-DRIVEN ANALYTICS

IMPROVE OPERATIONAL AVAILABILITY

Information & Communication Technologies

ICT Support & Managed Services 

Titan ICT’s tailored support and managed services provide end-to-end management of our clients’ ICT networks, offering 24/7 proactive monitoring and predictive maintenance while ensuring optimisation, enhanced performance and reliability of telecommunications network infrastructure.

Sector Expertise:

Mining & Resources

Energy

Utilities

OPTIMISE ICT TECHNOLOGY MANAGEMENT

HARNESS THE POWER OF AI-DRIVEN ANALYTICS

IMPROVE OPERATIONAL AVAILABILITY

Optimise Technology Management

24/7 Support and Asset Monitoring

Continual, around the clock monitoring of your ICT infrastructure, 24 hours a day, seven days a week to maximise asset availability.

End-to-end Technology Management Services

Providing a holistic suite of technologies and services to meet business objectives, improve security, enhance efficiency and reduce costs.

Proactive and Reactive Maintenance

Anticipating and resolving issues before they cause disruptive events. Providing fast restoration of assets if failures do occur.

Onsite and Remote Technical Support

Providing convenient access to our expertise through remote and/ or onsite technical support to provide expert support and fast remedial action.

IT Service Management (ITSM)

Aligning with our clients’ needs to design, build, operate and maintain ICT infrastructure to meet broader business objectives while supporting continual improvement.

We maximise asset availability, reduce downtime and increase operational efficiency.

We predict problems & failures in your ICT infrastructure before they impact your operations.

We deliver clear insights to provide visibility & control over your ict infrastructure.

Business Benefits for our Clients

Enhance Operational Availability

Minimise downtime ensuring consistent access to critical systems for uninterrupted operations.

Improve Safety Measures

Heightened security and real-time incident reporting mechanisms, enhancing workforce safety.

Reduce OPEX and Maximise ROI

Significantly reduce operational costs through optimised technology management while maximising the benefits of infrastructure investment.

Harness the Power of Analytics-Driven Insights

Harness the power of predictive and preventative analytics to identify vulnerabilities before they cause production downtime.

Reduce Complexity

Consolidate multiple data sources, simplify licence management and achieve clearer visibility over infrastructure to support timely and informed decision making.

Peace of Mind

Focus on your core business activities while we handle the technical complexities of your infrastructure.

Solutions

Providing Support and Managed Services Encompassing:

Why Choose Titan ICT as your Business Partner for Support and Managed Services?

Adherence to ITIL

 

Tailored Service Models

 

Fixed Price Retainer

 

Proactive / Reactive Support Provided by
In-house ICT Experts

 

Ensure Network Availability and Optimisation

 

Agility and Flexibility to Meet Client’s Evolving Requirements

 

We adhere to ITIL (Information Technology Infrastructure Library)

We adhere to the most widely adopted and recognised body of best-practice knowledge for ITSM (IT Service Management).

ITIL is a set of practices that provide a framework to support standardisation, transparency, cost-effectiveness, strategic alignment and organisational change management.

Service Offering:

Our service offering includes (but is not limited to):

  • Tailored service model
  • Fixed-price retainer
  • Supported by qualified and registered engineers and highly trained resources
  • Integration of our ITSM platform into our clients’ network
  • Network and equipment (including power and temperature) monitoring
  • Proactive maintenance of equipment
  • AI and automation
  • Configuration support
  • Hardware replacement and provisioning
  • LDoS (end-of-support) mitigation
  • Warranty fulfilment
  • Hardware spares pool
  • Tower surveys and inspections
  • Equipment audits
  • Technology licence management
  • ACMA spectrum management
  • Patch management
  • Rack management
  • Software supply, support and maintenance
  • Reporting and documentation
  • Continual improvement
  • Clearly-defined service levels
  • Service delivery governance and transparent management processes

Harness the Power of  AI-Driven Analytics

Predict Problems & Failures Before they Happen

Take Proactive Action

Real-time data to support informed, agile decision making.

Data aggregation to help summarise and consolidate data from multiple sources.

Critical insights to ensure operational success.

IT Service Management (ITSM) Platform with Self-Service Functionality

ServiceDesk Plus

CMDB
imac-left

Incident Management

Asset Management

Project Management

Problem Management

Change Management

Licence Management

Leadership Team: Support and Managed Services

Max Andersen

NATIONAL MANAGER:
Support & Managed Services

Hans Geissler

SERVICE DESK MANAGER:
Support & Managed Services

Reach Out to Titan ICT

With our extensive ICT experience, we are the ideal partner to deliver independent advice, advanced engineering and technical support to keep your mission-critical ICT technology up and running 24/7.

To make contact with one of our technical specialists, please complete our contact form below:

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