Information & Communication Technologies
ICT SUPPORT & MANAGED SERVICES
Titan ICT’s tailored support and managed services provide end-to-end management of our clients’ ICT networks, offering 24/7 proactive monitoring and predictive maintenance while ensuring optimisation, enhanced performance and reliability of telecommunications network infrastructure.
Sector Expertise:
Mining & Resources
Energy
Transportation
OPTIMISE ICT TECHNOLOGY MANAGEMENT
HARNESS THE POWER OF AI-DRIVEN ANALYTICS
Improve Operational Availability
Information & Communication Technologies
ICT SUPPORT & MANAGED SERVICES
Titan ICT’s tailored support and managed services provide end-to-end management of our clients’ ICT networks, offering 24/7 proactive monitoring and predictive maintenance while ensuring optimisation, enhanced performance and reliability of telecommunications network infrastructure.
Sector Expertise:
Mining & Resources
Energy
Transportation
OPTIMISE ICT TECHNOLOGY MANAGEMENT
HARNESS THE POWER OF AI-DRIVEN ANALYTICS
Improve Operational Availability
Optimise Technology Management
24/7 Support and Asset Monitoring
Continual, around the clock monitoring of your ICT infrastructure, 24 hours a day, seven days a week to maximise asset availability.
End-to-end Technology Management Services
Providing a holistic suite of technologies and services to meet business objectives, improve security, enhance efficiency and reduce costs.
Proactive and Reactive Maintenance
Anticipating and resolving issues before they cause disruptive events. Providing fast restoration of assets if failures do occur.
Onsite and Remote Technical Support
Providing convenient access to our expertise through remote and/ or onsite technical support to provide expert support and fast remedial action.
IT Service Management (ITSM)
Aligning with our clients’ needs to design, build, operate and maintain ICT infrastructure to meet broader business objectives while supporting continual improvement.
We maximise asset availability, reduce downtime and increase operational efficiency.
We predict problems & failures in your ICT infrastructure before they impact your operations.
We deliver clear insights to provide visibility & control over your ict infrastructure.
Business Benefits for our Clients
Enhance Operational Availability
Minimise downtime ensuring consistent access to critical systems for uninterrupted operations.
Improve Safety Measures
Heightened security and real-time incident reporting mechanisms, enhancing workforce safety.
Reduce OPEX and Maximise ROI
Significantly reduce operational costs through optimised technology management while maximising the benefits of infrastructure investment.
Harness the Power of Analytics-Driven Insights
Harness the power of predictive and preventative analytics to identify vulnerabilities before they cause production downtime.
Reduce Complexity
Consolidate multiple data sources, simplify licence management and achieve clearer visibility over infrastructure to support timely and informed decision making.
Peace of Mind
Focus on your core business activities while we handle the technical complexities of your infrastructure.
Solutions
Providing Support and Managed Services Encompassing:
Why Choose Titan ICT as your Business Partner for Support and Managed Services?
Adherence to ITIL
Tailored Service Models
Fixed Price Retainer
Proactive / Reactive Support Provided by
In-house ICT Experts
Ensure Network Availability and Optimisation
Agility and Flexibility to Meet Client’s Evolving Requirements
We adhere to ITIL (Information Technology Infrastructure Library)
We adhere to the most widely adopted and recognised body of best-practice knowledge for ITSM (IT Service Management).
ITIL is a set of practices that provide a framework to support standardisation, transparency, cost-effectiveness, strategic alignment and organisational change management.
Service Offering:
Our service offering includes (but is not limited to):
- Tailored service model
- Fixed-price retainer
- Supported by qualified and registered engineers and highly trained resources
- Integration of our ITSM platform into our clients’ network
- Network and equipment (including power and temperature) monitoring
- Proactive maintenance of equipment
- AI and automation
- Configuration support
- Hardware replacement and provisioning
- LDoS (end-of-support) mitigation
- Warranty fulfilment
- Hardware spares pool
- Tower surveys and inspections
- Equipment audits
- Technology licence management
- ACMA spectrum management
- Patch management
- Rack management
- Software supply, support and maintenance
- Reporting and documentation
- Continual improvement
- Clearly-defined service levels
- Service delivery governance and transparent management processes
Harness the Power of AI-Driven Analytics
Predict Problems & Failures Before they Happen | Take Proactive Action
Real-time data to support informed, agile decision making
Data aggregation to help summarise and consolidate data from multiple sources
Critical insights to ensure operational success
IT Service Management (ITSM) Platform with Self-Service Functionality
ServiceDesk Plus
Incident Management
Asset Management
Project Management
Problem Management
Change Management
Licence Management
Leadership Team: Support and Managed Services
Max Andersen
NATIONAL MANAGER:
Support & Managed Services
Hans Geissler
SERVICE DESK MANAGER:
Support & Managed Services