Hans Geissler - Service Desk Manager - Titan ICT

The Titan ICT team extends a sincere thank you to Shahin Behnam, Maintenance Delivery Manager at Metro Trains Sydney for taking time to share a positive review of our Support and Managed Services.

Support and Managed Services Provided to MTS


Titan ICT has been engaged by Metro Trains Sydney for the provision of managed services for MTS’ Sydney Metro North West data communications network. Titan ICT provides preventative maintenance and operational support in the form of Huawei Co-Care support, underpinned by an ITIL-based service management and governance model.

Duration of service provision

Titan ICT has provided ongoing Support and Managed Services to MTS since May 2023.


I confidently recommend Titan ICT for their professionalism, experience, and clear communication. They consistently demonstrate their expertise and responsiveness, making working with them a smooth and efficient experience. I’m pleased with the professional support and managed services offered by Titan ICT for MTS. Their proactive approach and reliable solutions have been instrumental in our operations.

Shahin Behnam

MAINTENANCE DELIVERY MANAGER: Communications and Control Systems, Metro Trains Sydney

About Metro Trains Sydney


MTS functions as the private operator of the Metro North West Line, Australia’s sole fully accessible, driverless train service. With a fleet of state-of-the-art trains and integration of cutting-edge technology, MTS is dedicated to upholding customer excellence by ensuring the delivery of safe, seamless, and reliable services.


The commitment extends to providing Sydney with a world-class commuting experience, mirroring the dynamic and vibrant character of the city itself.

For further information, please visit: MTS’ website

It has been a pleasure working with Shahin and his team at MTS and maintaining their Sydney Metro North West data communications network. We greatly appreciate the MTS team’s responsiveness and collaboration.

Max Andersen

NATIONAL MANAGER: Support and Managed Services, Titan ICT

Related Content

Learn about Titan ICT's Support & Managed Services

Titan ICT’s Support and Managed Services Solution Overview

Watch Matthew van Pelt’s one-minute overview video for a quick introduction to Titan ICT’s Support and Managed Services Solution Offering.

What is ITIL and how does Titan ICT Integrate ITIL Principles into its Support Services?

Welcome to our guide on ITIL in IT support. Discover how Titan ICT integrates ITIL principles into its support services.

Hans Geissler: Service Desk Manager – Support and Managed Services

With a diverse career spanning over two decades, Hans brings a wealth of experience to the role of Service Desk Manager at Titan ICT.

Max Andersen: National Manager – Support and Managed Services

Introducing Max Andersen. National Manager – Support and Managed Services. Read a short summary of Max’s Background.


Please enable JavaScript in your browser to complete this form.
Please Send my Enquiry to: